Unable to change the account owner name
complete
T
Tess Bahbouche
As a main user, I should be able to change my main and the name should sync across the events and other aspects of the platform. Currently, I have enrolled as my Legal first name but I tried changing it to my desired Nickname and it did not update. I go to Settings, My Account and update the first name, click save and observe the animation. After animation stops, I attempt to save a few more times, reload the page, but my previous name persists.
Product Team
updated the status to
complete
You can now change the account owner name on your own, and if needed, reach out to support@thatstheone.com to update additional information.
Product Team
updated the status to
under review
This fix is currently under review for implementation.
Product Team
Hi Tess Bahbouche, thanks for highlighting this.
The best way to update your legal name and details is to reach out to our support team, and we'll update this for you. This will reflect across all your existing events and future invoices.
Hope this helps.